Parcel Contacts LLC
Privacy Policy

This Privacy Policy explains how Parcel Contacts LLC collects, uses, protects, and shares personal information, including mobile phone numbers and SMS consent information.

Effective Date: July 18, 2026
Last Updated: July 18, 2026

Introduction

Parcel Contacts LLC respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit our website, submit a Property Inquiry Form, contact us by telephone or email, or voluntarily participate in our SMS text messaging program.

By using our website or voluntarily providing information to Parcel Contacts LLC, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you voluntarily interact with Parcel Contacts LLC through our website, Property Inquiry Form, telephone, email, or text messaging, we may collect personal information that you choose to provide.

Information we may collect includes:

First and last name

Mobile phone number and other telephone numbers you provide

Email address

Property address

City, state, and ZIP Code

Property type

Current occupancy status

Property condition

Selling timeline

Preferred contact method

Preferred contact time

Mortgage status

Estimated repairs

Seller situation

Property details and comments

Customer Care SMS consent preferences

Marketing SMS consent preferences

Communication preferences

Records of emails, telephone calls, voicemail messages, and text messages

Any additional information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may include:

Internet Protocol address

Browser type

Device type

Operating system

Pages visited

Referring website or source

Date and time of website visits

General website usage and interaction information

Cookies and similar technologies

This information may be used to operate, secure, maintain, and improve our website and understand how visitors interact with it.

How We Use Your Information

Parcel Contacts LLC may use the information we collect to:

Review and respond to Property Inquiries

Contact you regarding a property you submitted

Provide requested information or customer assistance

Schedule or confirm appointments

Communicate about an existing inquiry or business relationship

Honor your communication and SMS consent preferences

Send marketing messages when separate marketing consent has been provided

Maintain business and communication records

Improve our website, forms, communications, and services

Prevent fraud, misuse, security incidents, or unlawful activity

Comply with applicable laws, regulations, and legal obligations

Protect the rights, safety, and property of Parcel Contacts LLC and others

We will use your information only for legitimate business, operational, customer service, legal, or consent-based purposes.

SMS/Text Messaging Program

Parcel Contacts LLC offers an optional SMS text messaging program for individuals who voluntarily choose to receive text messages.

Participation in the SMS program is completely optional and is not required to submit a Property Inquiry, receive information, obtain services, or do business with Parcel Contacts LLC.

How Users Opt In

Users may opt in by completing the Property Inquiry Form on our website and voluntarily selecting one or both of the optional, unchecked SMS consent checkboxes.

The Customer Care SMS consent checkbox and Marketing SMS consent checkbox are separate. Users may select either option, both options, or neither option.

Providing or entering a mobile phone number alone does not constitute consent to receive automated or marketing text messages.

The Property Inquiry Form may be submitted without selecting either SMS consent checkbox.

Types of SMS Messages

Depending on the consent provided, users may receive one or more of the following types of text messages:

Responses to submitted Property Inquiries

Appointment confirmations and reminders

Property-related updates

Customer service communications

Notifications regarding an existing Property Inquiry

Marketing or promotional messages only when separate marketing consent has been voluntarily provided

Message Frequency

Message frequency varies depending on your inquiry, communication preferences, interactions with Parcel Contacts LLC, and the type of SMS consent you provide.

Message and Data Rates

Message and data rates may apply. Contact your wireless carrier for information about your messaging and data plan.

How to Opt Out

You may stop receiving SMS messages at any time by replying STOP to any text message from Parcel Contacts LLC.

After submitting an opt-out request, you may receive one final confirmation message. You will not receive additional SMS messages unless you voluntarily opt in again.

How to Get Help

For SMS assistance, reply HELP to any text message or contact Parcel Contacts LLC at (904) 875-8770 or support@parcelcontacts.com.

Carriers are not liable for delayed or undelivered messages.

Mobile Information and SMS Privacy

Parcel Contacts LLC respects your privacy and is committed to protecting your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that assist us in operating our business, such as customer service providers, SMS delivery platforms, website hosting providers, and other support service providers, is permitted solely to the extent necessary for them to perform services on our behalf.

These providers are expected to protect the information they process and are not permitted to use mobile information for their own independent marketing or promotional purposes.

SMS opt-in data, mobile phone numbers, and SMS consent records will not be sold, rented, leased, or shared with third parties or affiliates for their own marketing or promotional purposes.

All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information Sharing and Disclosure

Parcel Contacts LLC does not sell or rent personal information.

We may disclose personal information only when reasonably necessary for legitimate business, support, security, or legal purposes, including:

To service providers and subcontractors that perform necessary services on our behalf

To website hosting, communications, customer service, or data-management providers

To professional advisers, such as attorneys or accountants, when reasonably necessary

To comply with applicable laws, court orders, subpoenas, or lawful government requests

To investigate or prevent fraud, misuse, security incidents, or unlawful activity

To protect the legal rights, property, or safety of Parcel Contacts LLC, its users, or others

In connection with a lawful business transaction, subject to appropriate privacy protections

Service providers and subcontractors may access information only as reasonably necessary to perform support services on our behalf.

Nothing in this section permits mobile information, SMS opt-in data, or SMS consent information to be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website traffic, remember preferences, and improve the user experience.

You may be able to control cookies through your browser settings. Disabling cookies may affect how certain portions of the website function.

Data Retention

Parcel Contacts LLC may retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

The length of time information is retained may vary depending on the type of information, the purpose for which it was collected, and applicable legal or business requirements.

Data Security

Parcel Contacts LLC takes reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, misuse, loss, or destruction.

Our security measures may include:

Secure website connections using SSL/TLS encryption

Restricted access to personal information on a need-to-know basis

Password-protected accounts and devices

Security monitoring and software updates designed to help protect our systems

Reasonable administrative procedures for handling personal information

Safeguards designed to help prevent unauthorized access to customer information

While we use commercially reasonable security practices, no method of transmitting information over the Internet or storing information electronically is completely secure.

Therefore, Parcel Contacts LLC cannot guarantee absolute security, but we work to maintain and improve reasonable safeguards appropriate to the information we collect.

Your Privacy Rights and Choices

Parcel Contacts LLC respects your privacy and provides choices concerning your personal information and communications.

You may have the right to:

Access Your Information: Request information about the personal data we maintain about you.

Update or Correct Your Information: Ask us to update or correct inaccurate or incomplete personal information.

Request Deletion: Ask us to delete personal information, subject to applicable legal, contractual, security, fraud-prevention, or business recordkeeping requirements.

Withdraw SMS Consent: Opt out of SMS messages at any time by replying STOP to any message.

Unsubscribe From Marketing Communications: Follow the unsubscribe instructions included in the communication or contact us directly.

Update Communication Preferences: Request changes to your preferred communication method, including telephone, email, or text messaging.

Request Assistance: Reply HELP to an SMS message or contact us directly for assistance with your privacy or communication preferences.

To exercise a privacy right, contact Parcel Contacts LLC using the information listed in the Contact Us section below.

We may request reasonable information to verify your identity before fulfilling an access, correction, or deletion request. We will respond to reasonable requests within a commercially reasonable timeframe and in accordance with applicable law.

We may retain certain information when required or permitted by law, to resolve disputes, enforce agreements, prevent fraud, protect security, or maintain appropriate business records.

Children's Privacy

Our website and services are intended for adults and are not directed toward children under 13 years of age.

Parcel Contacts LLC does not knowingly collect personal information from children under 13. If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. Parcel Contacts LLC does not control and is not responsible for the privacy practices, content, or security of third-party websites.

Users should review the privacy policy of each third-party website they visit.

Changes to This Privacy Policy

Parcel Contacts LLC may update this Privacy Policy periodically to reflect changes in our practices, services, technology, legal requirements, or business operations.

Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after an update constitutes acknowledgment of the revised Privacy Policy.

Contact Us

For questions about this Privacy Policy, requests concerning your personal information, or assistance with communication preferences, contact:

Parcel Contacts LLC

Phone: (904) 639-4492

Email: support@parcelcontacts.com

Website: https://parcelcontacts.com